Service Delivery

We Are Kuma People

Kuma Engine is a cloud-native platform built by seasoned IT service management and application hosting professionals. We've put our trust in Uptime Kuma over the years to monitor our applications and services. Now, we hope you'll trust us to take what we've learned to provide you with a lean, secure, efficient, powerful, and scalable platform to run Uptime Kuma.

Shared Resources.

Every Instance launched on Kuma Engine takes advantage of core features baked into the Engine. Virtualization, containerization, shared IP address pools, third party SMTP relays, and clustered storage arrays are used to deliver all instances of Uptime Kuma under the Essentials plan. This means that Uptime Kuma instances running on the Kuma Engine platform utilize shared resources.

Shared Responsibility.

Kuma Engine follows the "shared responsibility model" for cybersecurity. This means that Kuma Engine is responsible for security of the cloud, and you, the customer, are responsible for the security of your own instance of Uptime Kuma.

Park rangers are on patrol, and here to help.

The Kuma Engine team wants to ensure that you have every opportunity to make the most of your Uptime Kuma experience.

The Uptime Kuma application itself has known performance ceilings. We will monitor customer instances for cases where a very high number of HTTP requests are being made, high amounts of RAM/storage/network utilization, and other anomalies.

Should your instance fall under a high-usage scenario, we will do everything possible to notify you and work with you to address the root cause of high usage, before exercising our right to terminate your instance.

Swim at your own risk.

We take pride in delivering the most robust Uptime Kuma experience possible, however please understand that we are not able to offer a service-level guarantee on the Essentials plan at this time.

Many factors may cause outages, false positives, or false negatives with your Uptime Kuma instance, monitors, or status pages, whether hosted on Kuma Engine or elsewhere. Some common but non-exhaustive risks are:

• High frequency of polling monitored services
• High number of monitored services per instance
• Global and local internet performance issues
• Flaws in the open source Uptime Kuma application code/binary
• Weather related incidents
• Service provider related incidents

These are implied risks, when it comes to running your own instance of Uptime Kuma on Kuma Engine. Kuma Engine is a great place to host Uptime Kuma, but Kuma Engine itself is not an uptime monitoring service.